Last updated: 06/21/2024

Introduction

Welcome to Arcane Cafe ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website https://arcanecafe.com (the "Site") and our e-commerce store. Please read these Terms carefully before using the Site. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with all of these Terms, please do not access or use the Site.

Use of the Site

• Age Restriction: You must be at least 18 years old to use this Site. By using this Site, you represent and warrant that you are at least 18 years of age.
• Account: If you create an account on the Site, you are responsible for maintaining the security of your account and for all activities that occur under the account.
• Prohibited Activities: You agree not to engage in any of the following prohibited activities: (a) copying, distributing, or disclosing any part of the Site in any medium; (b) using any automated system, including "robots," "spiders," "offline readers," etc., to access the Site; (c) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Site; (d) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (e) uploading invalid data, viruses, worms, or other software agents through the Site; (f) collecting or harvesting any personally identifiable information, including account names, from the Site; (g) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (h) interfering with the proper working of the Site; (i) accessing any content on the Site through any technology or means other than those provided or authorized by the Site; or (j) bypassing the measures we may use to prevent or restrict access to the Site, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Site or the content therein.

E-commerce Store

• Product Listings: We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.
• Purchases: All purchases through our Site are subject to product availability. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
• Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your contact email] and send your item to: 171 E. Live Oak Ave Ste D, Arcadia, CA 91006, United States.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Shipping Policy

Domestic Shipping Policy

Shipment processing time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes: Arcane Cafe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: Arcane Cafe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping Policy: We currently do not ship outside the United States.

Intellectual Property

The Site and its original content, features, and functionality are owned by Arcane Cafe and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Limitation of Liability

In no event shall Arcane Cafe, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at:

Arcane Cafe
171 E. Live Oak Ave Ste D
Arcadia, CA 91006