171 E Live Oak Ave, Arcadia, CA 91006

We’re open Wednesday – Sunday, 12:00 PM – 8:00 PM. PST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Maid cafes are a type of cosplay restaurant where the waitresses, who are called “maids,” dress up in French maid costumes and provide a variety of food, drink, and entertainment services to customers.

Yes, we encourage guests to wear appropriate clothing that is suitable for the public. Please be mindful when entering the maid café as our café is family-friendly and all-ages. Cosplays with oversized props will be asked to set it aside for the consideration of others.

Yes, we have Arcane Maid Café merchandise, specific maid merchandise, and general anime merchandise such as trading cards, gachas, and more. You can find these items at the front desk in our glass cases.

We typically ship out products within one business day. Depending on your location, it may take 2-5 business days in the United States and up to three weeks for international orders.

We implement robust security measures, including SSL/TLS encryption to protect your data during transmission and PCI DSS compliance for secure payment processing. We also use two-factor authentication for administrative account access. Regular security audits and penetration testing help us identify and mitigate vulnerabilities. We utilize secure payment gateways, adhere to data protection regulations, and follow secure coding practices to further enhance your security. For your safety, we recommend shopping on reputable websites and using strong, unique passwords.

You will receive an e-mail with your account information and will be sent a tracking number once your order has shipped.

You will receive a receipt through e-mail with your order and a packing order receipt that is packaged with your order.

No, sorry. We do not allow outside food or drinks to our café.

Exception: We allow Quicky’s Cafe food and drink to be brought into our maid cafe.

Please contact us if you would like to inquire about a private event reservation.

Yes, but please follow our rulebook and general courtesy guidelines.

Typically no, but at times if a specific staff is available and there is a table that is open, we will try to accommodate requests. For a list of our Maid staff members, please check our members page.

Yes, we allow photos and videos inside our café. But please tag our social media accounts so we can repost! Please be mindful when recording others, and do not record without explicit permission.

No, our café is a first-come first-served maid café. Certain packages include VIP services which allow you to schedule an appointment and reserve in advance. Walk-in customers typically do not require a reservation.

No, sorry, but we do not take reservations over the phone. Please call in approximate an hour in advance so we can let you know if there is a wait time.

We recommend coming in during non-peak hours, such as weekdays and in the afternoons. Our maid cafe can get quite busy during the weekends, lunch, and dinner time.

Yes, we have a discord server, you can join it using this link: https://discord.gg/TFy93y33PG

We don’t have a strict time limit, but if the maid café is busy, we may kindly ask for you to leave your seat so we can accommodate the next guest members. We typically have extra space and tables for guests who wish to remain, but not necessarily want to enjoy tableside service. Typical seating time is one hour.

Arcane Maid Café was founded in 2016, and continues to host events to this day. Our permanent maid cafe location in Arcadia, CA was established in March 2024.

Our maid café does not have a door charge or fee to enter. We have maid café packages available for purchase, which typically includes a food, drink, and prize item for you to be seated. You can order any menu item a la carte just like a regular cafe!

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