Refund and Returns Policy – Arcane Maid Cafe

Applicable Countries

This refund and returns policy applies to orders placed within the United States.

Overview

Our refund and returns policy lasts for 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.

Eligibility Criteria

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, flammable liquids or gases, or trading cards.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software products
Some health and personal care items
Trading cards

Return Window and Condition

Return Window: 14 days for new items only
Refund Processing Time: 4 days after inspection and approval

Method & Fees

Method: In-store returns only
Restocking Fees: No cost to the customer

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted for:

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within several business days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at ops@arcanecafe.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We accept exchanges for defective or damaged items. If you need to exchange an item for the same product, send us an email at ops@arcanecafe.com and mail your item to:

171 E. Live Oak Ave Ste D
Arcadia, CA 91006
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to:

171 E. Live Oak Ave Ste D
Arcadia, CA 91006
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.